Your Account
I forgot my password
On the sign in screen, use the password reset option, or go to Profile, then Edit Profile, then Reset Password. We'll email a reset link to the address on your account. If it doesn't arrive, check your spam folder.
How do I change my username or avatar?
Go to Profile, then Edit Profile to change your username, or Edit Avatar to choose a new portrait. Usernames are unique, 3 to 20 characters, and can use letters, numbers, and underscores.
How do I delete my account?
Email support@veilrun.app from the address on your account and ask us to delete it. We'll delete your account and the data tied to it, as described in our Privacy Policy. Deleting your account does not cancel a Guild membership; cancel that through the App Store or Google Play first.
Guild Membership
How do I cancel?
Guild membership is billed and managed by Apple or Google, so cancellation happens there:
- iPhone or iPad: open Settings, tap your name, then Subscriptions, then Veilrun.
- Android: open the Google Play Store, tap your profile icon, then Payments and subscriptions, then Subscriptions, then Veilrun.
Your membership stays active until the end of the period you've already paid for.
How do I get a refund?
Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their refund policies. You can request one through the store where you subscribed.
I subscribed but don't see my Guild benefits
Make sure you're signed in to the same Veilrun account, then use Restore Purchases on the Guild membership screen. If that doesn't fix it, email us and we'll sort it out.
Still Need Help?
Email support@veilrun.app and we'll get back to you as soon as we can.